Ch. 11
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| Job Design | Specifies the contents of the job.
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| Technical Feasibility | The job must be physically and mentally doable.
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| Economic Feasibility | Cost of the job should be less than the value it adds.
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| Behavioral Feasibility | Degree to which the job is intrinsically satisfying to the employee.
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| Specialization | The breadth of the job design.
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| Job Enlargement | A horizontal expansion of the job through increasing the scope of the work assigned.
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| Job Enrichment | A vertical expansion of the job through increased worker responsibility.
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| Job Rotation | Workers shift to different jobs to increase understanding of the total process.
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| Problem-Solving Teams | Small groups of employees and supervisors trained in problem-solving techniques who meet to identify, analyze, and propose solutions to workplace problems.
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| Special-Purpose Teams | Highly focused, short-term teams addressing issues important to management and labor.
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| Self-Directed Teams | Integrated teams empowered to control portions of their process.
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| Alternative workplace | Brings work to the worker rather than the worker to the workplace.
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| Method Analysis | Process concerned with the detailed process for doing a particular job.
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| Work Measurement | Determines how long it should take to do a job.
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| Standard Time | The length of time it should take a qualified worker using appropriate process and tools to complete a specific job, allowing time for personal fatigue and unavoidable delays.
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| Time Study | A technique for developing a standard time based on actual observations of the operator.
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| Mean Observed Time | The average of the observation times for each of the work elements.
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| Performance Rating Factor | A subjective estimate of a worker's pace relative to a normal work pace.
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| Frequency of Occurrence | How often the work element must be done each cycle.
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| Normal Time | The mean observed time multiplied by the performance rating factor by the frequency of occurrence.
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| Allowance Factor | The amount of time the analyst allows for personal time, fatigue, and unavoidable delays.
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| Elemental Time Data | Establishes standards based on previously completed time studies, stored in an organization's database.
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| Predetermined Time Data | Published database of elemental time data used for establishing standard times.
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| Work Sampling | A technique for estimating the proportion of time a worker spends on a particular activity.
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| Time-Based Compensation Systems | Pay based on the number of hours worked.
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| Output-based (incentive) Systems | Pay based on the number of units completed.
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