First Aid, Theraputic Communication, Hans Selye's, Maslow's hierachy of needs
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What is Stress? | Body's response to change; can be manifested in a variety of ways, including changes in blood pressure, heart rate, and onset of headache
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what's the difference? Sprain, Strain, and Fracture? | Sprain: injury to joint, ankle, knee or wrist
Strain: injury to soft tissue between joints that involves the tearing of muscle or tendons; neck, back or thigh
Fracture: break or incomplete break in the bone; open or closed
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What are Attributes to be a successful M.A.? | be Professional, Be Punctual, Be eager to learn, Be open to criticism, Take initiative
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What are some Clinical M.A. duties? | infection control, disease prevention, medical prevention, Temperature, pulse, respiration, and blood pressure, drawing blood samples, CPR, first aid, Assisting w/physical exams
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What are some Administrative M.A. duties? | Electronic Medical Records (EMR), word processing, appointments & scheduling, Insurance claims/coding, billing, collections, patients' accounts
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Name five considerations important tin determining a goal. | Be: specific, challenging, realistic, attainable, measurable
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Name 3 things you can do to avoid burnout? | try to look at work as fun
Make a concerted effort to say "NO" with workload
Attempt to develop friendships w/co-workers
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The 3 categories of stress, explain each: | Frustrations: circumstances that prevent us from doing what we want to do.
Conflicts: incompatibility between two important things or objectives equally important to us.
Pressure: Demand of schedule, workload, or expectations placed on us by ourselves
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what are the Stages of burnout? | Honeymoon: love your job
Reality: begin to have doubts
Dissatisfaction: loss of enthusiasm
Sad State: depression
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Name 3 burnout Prevention tactics. | Develop time mgmt & prioritization techniques
Take steps to live a healthy life
Conduct a self-evaluation & set realistic goals
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List the ways a person can attain a burn. | HEAT-Hot water
CHEMICALS-Household use
EXPLOSIONS-Fire
ELECTRICITY-Power lines, Lighting
SOLAR RADIATION-Sunburns
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Explain the "Rule of 9's". | Formula for estimating the % of the body surface areas that have been burned.
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Explain the each degree of burns. | 1st: superficial, only Epidermis layer of skin; red dry warm
2nd: Burns affect top layers of skin, Epidermis & Dermis; blistered, skin moist
3rd: Most serious. Affecting or destroying all layers of skin to nerves, Subcutaneous; charred or brown
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Types of Closed Wounds | Bruise, Contusion, Hematoma
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Types of Open Wounds | Abrasions, Avulsions, Incisions, Lacerations, Punctures
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Define Abrasions. | superficial scraping of epidermis; scratch, scrape
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Define Avulsions. | tearing away; torn off & bleeding is profuse
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Define Incisions. | sharp object; knife
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Define Lacerations. | tear body tissue; cut
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Define Punctures. | pierce & penetrate skin, may be deep; hole
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What does R.I.C.E mean? | Rest, Ice, Compression, Elevation
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What does M.I.C.E. mean? | Motion, Ice, Compression,, Elevation
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Name Types of Shock. | Respiratory, Neurogenic, Cardiogenic, Hemorrhagic, Septic, Anaphylactic,Psychogenic, Metabolic
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Define Respiratory Shock. | trauma to the trachea, lungs (Respiratory); causes reduction of Oxygen & Carbon Dioxide exchange
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Define Neurogenic Shock. | Injury/trauma to the nervous system. Blood vessels remain dilated & blood pressure decreases
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Define Cardiogenic Shock. | Myocardial Infarction with damage to heart muscle. body cells do not receive enough oxygen.
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Name Crash Cart items. | Constriction band, defibrillator, gloves, IV tubing, P.P.E, needles & syringes for injection, Epinephrine, Activated charcoal, Aspirin, Oxygen mask, Hot/Cold packs, insulin
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What is the purpose of the Good Samaritan Laws? | They provide some degree of protection to the health care professional who offers first aid.
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what does Recognizing an Emergency mean? | Any instance in which an individual becomes suddenly ill & requires immediate attention.
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What does T.E.A.R. mean? | To accept the reality of the loss.
Experience the pain of the loss.
Adjust to what was lost.
Reinvest in a new reality.
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What are the Stages of grief? | Denial, Anger, Bargaining, Depression, Acceptance
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Feeling & emotions are communicated through nonverbal means, what is the total percentage of all communication? | 70% nonverbal, 23% tone of voice, 7% spoken word
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What are steps in building trust? | Take Risk, Conveying empathy, Showing respect, Being genuine, Active listening
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What are Modes of communication? | Speaking, Listening, Gestures/body language, writing
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what are the 5 "C'S" of communication? | Be Complete, Clear, Concise, Cohesive,Courteous
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Define Complete. | All necessary info given.
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Define Clear. | Message must be clear.
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Define Concise. | Brief & to the point.
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Define Cohesive. | summarize detailed message, must be organized & logical in it progression.
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Define Courteous. | Acknowledge a patient w/smile or by name.
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Define Culture. | The attitudes & behavior that are characteristic of a particular social group or organization.
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What are the four stages of Hans Selye's general Adaptation syndrome theory? | Alarm: Fight-or-Flight, Exhaustion, Return-to-Normal
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Define the First stage of Hans Selye's general Adaptation syndrome theory. | Alarm-the body begins to perceive & be aware of stress.
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Define the Second Stage of Hans Selye's general Adaptation syndrome theory. | Fight-or-Flight: sympathetic nervous system prepares the body for F/F
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Define the Third Stage of Hans Selye's general Adaptation syndrome theory. | Exhaustion: the body becomes exhausted by its reaction to stress.
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Define the Final Stage of Hans Selye's general Adaptation syndrome theory. | Return-To-Normal: the parasympathetic nervous system is activated, & the body returns to normal.
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Name Maslow's Hierarchy of Needs. (pyramid) | 1. Physiological and Survival needs {Biggest}(bottom)
2. Safety Needs
3. Belonging & Love Needs
4. Prestige & Esteem Needs
5. Self-Actualization {least}(top)
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Give Examples of Non-Verbal Communication. | Unconscious body movements, gestures, facial expressions, posture, personal space.
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What is Non-Verbal communication? | Referred to as body language, that includes unconscious body movements, gestures, & facial expressions that accompany verbal messages.
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What is the Communication Cycle order? | 1. Sender-Encodes message
2. Message-travels, speaking, listening, gesturing, writing
3. Receiver-Decodes Message
4. Feedback
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Explain External noise in communication. | Noise that comes from outside the office building interfering with your ability to listen. Ex: vehicles, machines, A.C.
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Explain Internal noise in communication. | Your own mental chatter interfering with your ability to practice Active listening.
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Name the different types of Fractures. | Open, Closed, Green-stick, Stress, Compound, Spiral, Depressed
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Define Open Fracture | The skin may be pierced by the bone or by a blow that breaks the skin at the time of the fracture
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Define Closed Fracture. | The bone is broken, but the skin is not lacerated.
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Define Spiral Fracture. | In this at least one part of the bone has been twisted.
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Define Green-Stick/Simple Fracture. | The fracture occurs along one line, splitting the bone into two pieces.
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Define Compound Fracture. | This fracture is a closed fracture that occurs when two or more bones are forced against each other
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