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First Aid, Theraputic Communication, Hans Selye's, Maslow's hierachy of needs

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Question
Answer
What is Stress?   Body's response to change; can be manifested in a variety of ways, including changes in blood pressure, heart rate, and onset of headache  
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what's the difference? Sprain, Strain, and Fracture?   Sprain: injury to joint, ankle, knee or wrist Strain: injury to soft tissue between joints that involves the tearing of muscle or tendons; neck, back or thigh Fracture: break or incomplete break in the bone; open or closed  
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What are Attributes to be a successful M.A.?   be Professional, Be Punctual, Be eager to learn, Be open to criticism, Take initiative  
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What are some Clinical M.A. duties?   infection control, disease prevention, medical prevention, Temperature, pulse, respiration, and blood pressure, drawing blood samples, CPR, first aid, Assisting w/physical exams  
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What are some Administrative M.A. duties?   Electronic Medical Records (EMR), word processing, appointments & scheduling, Insurance claims/coding, billing, collections, patients' accounts  
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Name five considerations important tin determining a goal.   Be: specific, challenging, realistic, attainable, measurable  
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Name 3 things you can do to avoid burnout?   try to look at work as fun Make a concerted effort to say "NO" with workload Attempt to develop friendships w/co-workers  
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The 3 categories of stress, explain each:   Frustrations: circumstances that prevent us from doing what we want to do. Conflicts: incompatibility between two important things or objectives equally important to us. Pressure: Demand of schedule, workload, or expectations placed on us by ourselves  
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what are the Stages of burnout?   Honeymoon: love your job Reality: begin to have doubts Dissatisfaction: loss of enthusiasm Sad State: depression  
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Name 3 burnout Prevention tactics.   Develop time mgmt & prioritization techniques Take steps to live a healthy life Conduct a self-evaluation & set realistic goals  
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List the ways a person can attain a burn.   HEAT-Hot water CHEMICALS-Household use EXPLOSIONS-Fire ELECTRICITY-Power lines, Lighting SOLAR RADIATION-Sunburns  
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Explain the "Rule of 9's".   Formula for estimating the % of the body surface areas that have been burned.  
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Explain the each degree of burns.   1st: superficial, only Epidermis layer of skin; red dry warm 2nd: Burns affect top layers of skin, Epidermis & Dermis; blistered, skin moist 3rd: Most serious. Affecting or destroying all layers of skin to nerves, Subcutaneous; charred or brown  
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Types of Closed Wounds   Bruise, Contusion, Hematoma  
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Types of Open Wounds   Abrasions, Avulsions, Incisions, Lacerations, Punctures  
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Define Abrasions.   superficial scraping of epidermis; scratch, scrape  
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Define Avulsions.   tearing away; torn off & bleeding is profuse  
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Define Incisions.   sharp object; knife  
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Define Lacerations.   tear body tissue; cut  
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Define Punctures.   pierce & penetrate skin, may be deep; hole  
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What does R.I.C.E mean?   Rest, Ice, Compression, Elevation  
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What does M.I.C.E. mean?   Motion, Ice, Compression,, Elevation  
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Name Types of Shock.   Respiratory, Neurogenic, Cardiogenic, Hemorrhagic, Septic, Anaphylactic,Psychogenic, Metabolic  
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Define Respiratory Shock.   trauma to the trachea, lungs (Respiratory); causes reduction of Oxygen & Carbon Dioxide exchange  
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Define Neurogenic Shock.   Injury/trauma to the nervous system. Blood vessels remain dilated & blood pressure decreases  
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Define Cardiogenic Shock.   Myocardial Infarction with damage to heart muscle. body cells do not receive enough oxygen.  
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Name Crash Cart items.   Constriction band, defibrillator, gloves, IV tubing, P.P.E, needles & syringes for injection, Epinephrine, Activated charcoal, Aspirin, Oxygen mask, Hot/Cold packs, insulin  
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What is the purpose of the Good Samaritan Laws?   They provide some degree of protection to the health care professional who offers first aid.  
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what does Recognizing an Emergency mean?   Any instance in which an individual becomes suddenly ill & requires immediate attention.  
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What does T.E.A.R. mean?   To accept the reality of the loss. Experience the pain of the loss. Adjust to what was lost. Reinvest in a new reality.  
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What are the Stages of grief?   Denial, Anger, Bargaining, Depression, Acceptance  
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Feeling & emotions are communicated through nonverbal means, what is the total percentage of all communication?   70% nonverbal, 23% tone of voice, 7% spoken word  
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What are steps in building trust?   Take Risk, Conveying empathy, Showing respect, Being genuine, Active listening  
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What are Modes of communication?   Speaking, Listening, Gestures/body language, writing  
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what are the 5 "C'S" of communication?   Be Complete, Clear, Concise, Cohesive,Courteous  
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Define Complete.   All necessary info given.  
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Define Clear.   Message must be clear.  
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Define Concise.   Brief & to the point.  
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Define Cohesive.   summarize detailed message, must be organized & logical in it progression.  
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Define Courteous.   Acknowledge a patient w/smile or by name.  
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Define Culture.   The attitudes & behavior that are characteristic of a particular social group or organization.  
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What are the four stages of Hans Selye's general Adaptation syndrome theory?   Alarm: Fight-or-Flight, Exhaustion, Return-to-Normal  
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Define the First stage of Hans Selye's general Adaptation syndrome theory.   Alarm-the body begins to perceive & be aware of stress.  
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Define the Second Stage of Hans Selye's general Adaptation syndrome theory.   Fight-or-Flight: sympathetic nervous system prepares the body for F/F  
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Define the Third Stage of Hans Selye's general Adaptation syndrome theory.   Exhaustion: the body becomes exhausted by its reaction to stress.  
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Define the Final Stage of Hans Selye's general Adaptation syndrome theory.   Return-To-Normal: the parasympathetic nervous system is activated, & the body returns to normal.  
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Name Maslow's Hierarchy of Needs. (pyramid)   1. Physiological and Survival needs {Biggest}(bottom) 2. Safety Needs 3. Belonging & Love Needs 4. Prestige & Esteem Needs 5. Self-Actualization {least}(top)  
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Give Examples of Non-Verbal Communication.   Unconscious body movements, gestures, facial expressions, posture, personal space.  
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What is Non-Verbal communication?   Referred to as body language, that includes unconscious body movements, gestures, & facial expressions that accompany verbal messages.  
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What is the Communication Cycle order?   1. Sender-Encodes message 2. Message-travels, speaking, listening, gesturing, writing 3. Receiver-Decodes Message 4. Feedback  
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Explain External noise in communication.   Noise that comes from outside the office building interfering with your ability to listen. Ex: vehicles, machines, A.C.  
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Explain Internal noise in communication.   Your own mental chatter interfering with your ability to practice Active listening.  
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Name the different types of Fractures.   Open, Closed, Green-stick, Stress, Compound, Spiral, Depressed  
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Define Open Fracture   The skin may be pierced by the bone or by a blow that breaks the skin at the time of the fracture  
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Define Closed Fracture.   The bone is broken, but the skin is not lacerated.  
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Define Spiral Fracture.   In this at least one part of the bone has been twisted.  
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Define Green-Stick/Simple Fracture.   The fracture occurs along one line, splitting the bone into two pieces.  
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Define Compound Fracture.   This fracture is a closed fracture that occurs when two or more bones are forced against each other  
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