| Question |
Answer |
| The transmission of information between a sender and a recipient |
Communication |
| Communication that does not use words. Common forms of this include gestures, posture, facial expressions, tone of voice and eye contact |
Nonverbal Communication |
| Obstacles to effective communication |
Communication Barriers |
| When the listener focuses their complete attention on the speaker |
Active Listening |
| Any interference that distorts the normal flow of communication |
Noise |
| When you transmit relevant meaning to your audience |
Effective Communication |
| Any organization, group or organizational member (individual) wishing to send or convey a message |
Source or Sender |
| help individuals to understand and pursue organizational objectives |
Effective communications |
| cover every management function |
Organizational communications |
| It depends on communications |
Organizational culture |
| Translating internal thought patterns into a language or code the intended receiver of the message will likely understand and/or pay attention to |
Encode / Encoding |
| It improves both organizational and individual importance (clear messages) |
Communications |
| The interpersonal transfer of information and understanding from one person to another |
Communication Process |
| The unofficial and informal communication system in an organization |
Grapevine |
| Nonverbal communication based on facial expressions, posture, and appearance |
Body Language |
| Facial(Staring in space, dozing, yawning), Gestural(Folding of arms), Postural(Slouching) |
Types of Body Language |
| This builds good interpersonal relations |
Positive feedback |
| These can reduce nonverbal cues when working with individuals from other cultures |
Sensitivity and cross-cultural training |
Cardio Block2anatomy
