| Question |
Answer |
| Incoming calls |
phone calls received by the dental facility |
| appointment |
call to request and appointment or information about an appointment matter |
| personal |
call me a personal friend, colleague, family member, and the like. |
| inquiry |
call requesting information, such as a question about a statement or a result of a test. |
| emergency |
call requesting immediate attention for treatment or care. |
| professioinal |
call regarding specific care or concern in patient matters |
| outgoing calls |
calls made from the dental facility |
| confirmation |
call to confirn an upcoming appointment |
| ordering |
call to supplier or store to place an order |
| collection |
call to arrange payment for an outstanding statement |
| answering machine |
device used to record incoming messages when no one is available to answer the phone, including automatic routing for certain calls, mailbox recording for specific personnel, and voice mail for the office. |
| answering service |
professional service that willanswer phone calls and take messages, forward messages, and advise callers of working hours and availability. |
| conference call |
telephone service in which more than two persons at different locations may converse on the phone in the same conversation |
| first-class mail |
letters, postcards, statements, business reply, and larger marked envelopes |
| second-class mail |
periodicals, magazines, newspapers. |
| third-class mail |
catalogs, circulars, books, printed material weight less than one pound. |
| fourth-class mail |
printed matter and parcels weighing more than a pound; also called parcel post. |
| certified mail |
postal fee service that records mail delivery by dating, numbering, and recording mailed pieces. The sender may track the progress of the mail using the receipt number. |
| C.O.D. mail |
stands for "cash on delivery" fee service, in which postal employee collects money at time of delivery. |
| express mail |
fast, 24 hour delivery of mail |
| priority mail |
mail delivery within two to three days |
| insured mail |
postal fee service insures item sent, for a set price declares by sender |
| registered mail |
postal fee service to record and protect mail to delivery site; post office supplies proof (carD) that the material has been received; generally used for important papers |
| restricted delivery |
mail delivered to only the person specified |
| special delivery |
swift delivery of mail by the the post office when received at local station; fee for service |
| special handling |
delivery of third and fourth class mail at fastest method but not by special delivery |
| e-mail (electronic mail) |
communication by means of computer |
| fax (facsimile) |
communication by telephone line connection |
| ground package service |
parcels or packages containing dental cases, returns, items to be repaied, and so forth may be sent by Fed-Ex, UPS, or OSPS. Pickup service can be arranged |
| online posta services |
include stamp purchase, calculation of postage, printing of labels, proof of delivery, and tracking of postal matter. |
| incoming mail |
mail that has been delivered to the dental facility |
| invoice |
printed from supplier regarding order or orders received by a facility; may or may not be a demand for payment |
| statement |
request for payment for services, products, or material received by a facility |
| miscellaneous |
may include lab reports, general information or correspondence, meeting info, samples, or advertisements |
| packages |
may be from dental laboratories, suppliers, or sample products |
| personal |
mail meant for a specific individual; not general business communication |
| payment |
envelopes containing checks as payment for statement or treatment received |
| outgoing mail |
mail that is sent from facility. May be sent as first class, special delivery, priority, registered, or certified |
| zip code |
specific numbers assigned by postal office to designated areas of the country |
| appointment |
period of time set aside for a scheduled patient |
| appointment card |
printed reminder of patient's next appointment day and time |
| appointment entry |
recording patient's name, procedure, phone number, and other required data into computer program or schedula book fr a specific time and day |
| buffer period |
open unit or block of time that is maintained on schedule page; used for emergencies or to make up time when running behind schedule |
| call list |
list of patients willing to be summoned at first available opening or cancellations occur |
| daily schedule |
copy of schedule of patients and procedures for the day. Copies are places in strategic places for east reference |
| dovetail scheduling |
process in which appointment times are scheduled into the day's procedures at a "down" period of another appointment. |
| matrix |
pattern work periods available for appointment scheduling |
| recall list |
system of monitoring patients' return to dental facility. |
| unit |
section of an hour; may be 10, 15, or 20 minutes. |
| patient information chart |
quiestionaire filled out by the patient, giving necessary data for office records. |
| clinical chart |
printed chart showing anatimical drawings and diagnostic results of clinical observations; also may record procedures, fees charged, and payments received |
| consent form |
printed form signed by patient or guardian of a minor giving permission for treatment |
| health history form |
printed questionaire regarding patient's present and past health history, medications taken, allergies, and other health matters. |
| insurance information forn=m |
printed quiestionaire regarding insurance policy, numbers, type, and any other data supplied on the insurance card |
| patient file envelope |
large file envelope used to gather and hold together all the patient records in one central location |
| file cabinet |
horizontal or vertical drawer cabinets that holds files |
| out card |
bright-coloer card that is placed where a file is removed to ensure proper placement when the file is returned |
| dateline |
on letterhead, independent line stating date of correspondence. |
| inside address |
name, title, street, and city with state and zip code address or person who will receive the correspondence. |
| salutation |
greeting |
| body of letters |
paragraphs that state the nature of the correspondence |
| approved services |
all services covered by dental plan |
| assignment of insurance benefits |
policyholder's authorization to pay allowable clain benefits to the care provider (dentist) |
| authorization to release info |
permission from patient or patient's guardian to release patient record data and treatment record to a specified party |
| beneficiary |
person entitled to recieve the policy's payment of claim |
| benefit |
amount paid by insurance company to the olicyholder or specified provider of care |
| calendar year |
one year begining with January 1 and extending to December 31 |
| carrier |
insurance company or institution that does the insuring |
| certificate of eligibility |
official card identifying the individual covered by a company or group |
| claim |
a listing of rendered services, fees charged, and dates of service that is sent to insurer |
| claim form |
preprinted or computer-programmed form that contains info about the insurer, provider, services, and fees to be submitted for benefit payment |
| contract year |
period of time for which a contract is written that may not begin on January 1 |
| copayment |
a specific amount or percentage of each claim for which the policyholder pays, per the plan agreement |
| customary fee |
average fee range for procedures completed buy care providers in a given area or geographical section |
| deductable |
specified amount to be paid by the policyholder in an allotted time which must be paid before benefits from insurance company begin |
| dependent |
person who is carried as a member of the policy other than the holder; may be a spouse, a child, or an elder parent relying on the policyholder's financial assistance |
| dual coverage |
a patients having two dental policies at the same time; may be individual or family policy |
| effective date |
date on which the contract becomes in force and benefits begin |
| exclusion |
dental service or procedure not listed under benefit plan |
| fiscal year |
and 12-month period set by the agency or company for accounting scheduling |
| group policy |
insurance policy covering a specific group or business may belong to that plan |
| insured |
policyholder; the one who pays the premiums or enters into the contract |
| maximum benefits |
largest possible amount of payment permitted during a specified time |
| premium |
amount of payment required of policyholder to keep the policy in force; may be required monthly, quarterly, or yearly |
Biology Lab Midterm
