| Question |
Answer |
| Eight principles of quality management systems |
Employee empowerment |
| Correct sequence for developing quality management system |
Define company mission, set objectives, define a strategy, execute the strategy, evaluate performance, make adjustments |
| +3 standard deviations |
97.0% |
| What category do costs of problem solving, scrap & waste belong? |
Internal failure. |
| Manager concerned about process variation to employees' use of time. What loss in this situation results from excessive process variation? |
Productivity |
| Why was the ISO created? |
To promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services. |
| What steps are required for a company to receive ISO certification? |
Provide quality system documents for review, undergo a pre-assessment, and have the company's quality systems and documentation audited. |
| One of the three key philosophies of Total Quality Management? |
Continuous improvement. |
| What steps should a company take to create a process improvement team? |
Focus on the processes, recognize external customers, involve and educate management, increase hierarchy, and use quality councils. |
| What do flowchargs help companies to do? |
Identify trends or other patterns that may be occurring over time. |
| What is the purpose of a run chart? |
Identifying trends or other patterns that may be occurring over time. |
| What is the sequence of steps for selecting a production site? |
Identify important factors, decide on criteria for evaluating locations, develop location alternatives, evaluate alternatives, and make a selection. |
| What economic factor applies to aggregate planning? |
Expected demand. |
| A staff member addresses problem-solving situation by first describing the problems and its effects, then introducing a soluation and describing its benefits. |
Closer. |
| What group decision-making process would be most efficient for a company that employs a large number of off-site personnel? |
Consensus technique.
|
| Tension between two divisions of a company. What conflict resolution style to solve this problem? |
Compromising. |
| The master production schedule shows |
the quantity and timing of planned production. |
| MRP |
Manufacturing Requirements Planning |
| Change |
a one-time occurrence. |
| Transition |
the ongoing process of dealing with change. |
| Scatter diagram |
graph shows correlation between two variables. |
| Histogram |
chart shows frequency distribution. |
| Pareto chart |
shows highest to lowest frequency of occurrence. |
Spanish 3
