| Question |
Answer |
| Data Items |
An elementary description of things, events, activities, and transactions that are recorded, classified, and stored but are not organized to convey any specific meaning |
| Information |
Data that have been organized so that they have meaning and value to the recipient |
| Knowledge |
Data and/or information that have been organized and processed to convey understanding, experience, accumulated learning, and expertise as they apply to a current problem or activity |
| Information Technology (IT) Architecture |
A high-level map or plan of the information assets in an organization |
| Information Technology (IT) Infrastructure |
The physical facilities, IT components, IT services, and IT personnel that support the entire organization |
| Globalization |
The integration and interdependence of economic, social, cultural, and ecological facets of life, enabled by rapid advances in information technology |
| Customer Relationship Management |
An enterprise wide effort to acquire and retain customers, often supported by IT |
| Organizational Social Responsibility |
Efforts by organizations to solve various social problems |
| Digital Divide |
The gap between those who have access to information and communications technology and those show do not |
| Cybercafe |
Public places in which Internet terminals are available, usually for a small fee |
| Make-to-order |
The strategy of producing customized products and services |
| Mass Customization |
A production process in which items are produced in large quantities but are customized to fit the desires of each customer |
| Platform |
The hardware, software, and communications components that organizations use of process and manage information |
| Information Technology |
Technology that relates to any computer-based tool that people use to work with information and support the information and information processing needs of an organization |
| Management Information Systems |
Systems that deal with the planning for, development, management, and use of information technology tools to help people perform all tasks related to information processing and management |