AT Management Chp 1
| Description: | Chapter 1 Management key terms |
| Category: | Sports Medicine |
| Created by: | gunrock on 2008-09-20 |
| Term | Definition |
| Power | Potential to influence others |
| Position Power | Power given to you by your role in an organization |
| Personal Power | Potential ability to influence others because of your personality or characteristics |
| Counterpower | Potential to influence the behavior of a supervisor |
| Authority | aspect of power given to groups or individuals that gives them the ability to make decisions for others |
| Legitimacy | An aspect of power that gives the leader the right to force a subbordinate to do something |
| Zone of indifference | Hypothetical boundary of legitimacy, determining what is reasonable to be accomplished or not. |
| Honeymoon effect | time period after initial hiring where person is granted more authority to make decisions |
| Leadership | A part of power that involves influencing behaviors and attitudes of others to achieve a goal |
| Transactional leadership | An exchange between leaders and followers of one thing for another |
| Transformational leadership | Aspect of leadership that uses change and conflict to raise the standards of the social system |
| Scientific management | Management theory whose emphasis is on strict control of work to maximize production by being more efficient |
| Unity of command | A principle of scientific management that uses one superior to direct the work of employees |
| Hawthorne effect | Placebo effect (during experimental studies someone changes there behavior because they are being studied not because of a change made by the study) |
| Total quality management | Management system emphasizing improvement in the work process and also focusing on the changing needs of the client. |
| Management | Element of leadership that involves planning, decision making, and coordination of the activities of a group |
| Interpersonal role | Managerial role, comming from having authority, that requires the manager to form relationships with others in the organization |
| Figurehead role | Interpersonal role requiring the authority holder the represent the group in public |
| Liaison role | Interpersonal role requiring the leader to interact with others from varying parts of the organization |
| Informational role | Job that require the manager to collect, use and distribute information |
| Monitor role | Informational role requiring the leader to observe and be aware of changes that will affect the group |
| Disseminator role | Informational role requring the leader to communicate with members of the group |
| Interference | Anything that distorts a message being sent from sender to receiver (ex. evironmental elements, form of communication) |
| Spokesperson role | Informational role requiring communication with organizational influencers and members of the public |
| Internal influencers | Organization decision makers |
| Decisional role | Portion of a manager's work requiring authority to make decisions |
| Entrepreneurial role | Type of decisional role, where the leader designs and initiates change within the organization |
| Disturbance handler role | A type of decisional role in which the leader manages conflict |
| Allocator of resources role | Decisional role in which the leader determines how assest will be devided |
| Negotiator role | Decisional role in which the leader uses authority to bargain with internal or external members of the group |
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What are the three managment roles? 1. Interpersonal roles 2. Informational roles 3. decisional roles Def of interpersonal roles? A managerial role that has possession of formal authority that requires the manager to interact and form relationships with others in the organization. Def. of Informational Roles? Functions that require the manager to collect use and disseminate information. Def. of decisional roles? The portion of a managers work that requires her to use authority to make decisions. What are the two effective methods of effective communication? 1. Oral comm. 2. Non Verbal Comm. What are the six non verbal communication cues? 1. clothing 2. grooming 3. territoriality 4. posture 5. facial expression 6. gestures What are the nine steps to improving managerial effectiveness? 1. Be courteous and Respectful 2. Radiate confidence 3. Use simple language 4. make reasonable requests 5. provide rationale 6. use the chain of command 7. use authority regularly 8. exercise authority to confirm task accomplishments 9. be open minded |
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