| Name |
Description |
| Human resource managment |
The process of managing human talent to acheive an organization's objectives |
| HRM |
Human resource managment |
| Globalization |
The trend towards opening up foreign markets to international trade and investments. |
| Corporate social responsibility |
The responsibility of the firm to act in the best interests of the people and communities affected by its activities. |
| Knowledge workers |
Workers whose responsibility extends beyond the physical execution of work to include planning, decision making, and problem solving. |
| Human resource information systems |
A computerized system that provides current and accurate data for purposes of control and decision making. |
| HRIS |
Human resource managment systems |
| Reactive change |
Change that occurs after external forces have already affected performance. |
| Proactive change |
Change initiated to take advantage of targeted opportunities. |
| Human capital |
The knowledge, skills, and capabilities of individuals that have economic value to an organization. |
| Total quality management |
A set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement. |
| TQM |
Total quality mangement |
| Six sigma |
A process used to translate customer needs into a set of optimal tasks that are performed in concert with one another. |
| reengineering |
Fundamental rethinking and radical redesign of business processes to acheive dramatic improvements to cost, quality, service, and speed. |
| Downsizing |
Planned elimination of jobs. |
| Outsourcing |
Contracting outside the organization to have work done that formaly was done by internal employees. |
| Offshoring |
The business practice of sending jobs to other countries. |
| Employee leasing |
The process of dismissing employees who are then hired by a leasing company (which handles all HR-related activities) and contracting with that company to lease back the employees |
| Managing diversity |
Being aware of characteristics common to employees, while also managing employees as individuals. |
| NAFTA |
North American Free Trade Agreement |
| APEC |
Asia-Pacific Economic Cooperation |
| WTO |
World Trade Organization |
| AMA |
America managment Association |
| Ways to contain costs |
Downsizing, offshoring, Employee leasing, and productivity enhancements |
| Cultural changes |
Employee rights, conserns for privacy, changing attitude towards work, balancing work and family. |
| Responsibilities of the human resources manager |
Advise and counsel, service, policy formulation and implimentation, and employee advocacy. |
| Competencies of the human resources manager |
Business mastery, HR mastery, Change mastery, Personal credibility. |
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