| Flap 1 | Flap 2 |
| What is Organizational Behavior (OB)? | The study of the behavior of employees and their relationships within the organization. |
| Who is known as the father of scientific management? | Frederick Taylor |
| What are the three factors that differentiate between work and play? | Task purpose; Attitude; Task Reward |
| WORK PACE | The time required to perform a task and the time between tasks. |
| TASK DURATION | The time needed to complete one task. |
| HIERARCHY OF NEEDS | Abraham Maslow created a series of needs in which lower needs must be fulfilled before the next higher need becomes apparent. |
| List the hierarchy of needs from lower order to higher order needs. | Physiological; Safety; Belonging/Social; Self-Esteem or Status; Self-Actualization |
| ERG Theory of Needs | Clayton Alderfer's theory on the three basic types of human needs: Existence, Relatedness, and Growth. |
| TWO FACTOR THEORY | Created by Frederick Herzberg that focuses on hygiene and motivation factors |
| HYGIENE FACTOR | Work condition related to the dissatisfaction caused by discomfort or pain. |
| MOTIVATOR FACTOR | Facets of work conditions related to satisfaction of the need for growth. |
| VERTICAL LOADING | Job enrichment by pulling down responsibilities from above and pushing tasks down to a lower level. |
| HORIZONTAL LOADING | Job enlargement by pushing tasks into earlier work or by pulling tasks into later stages of the job. |
| TRUSTEE-OF-PROFIT PHILOSOPHY | The sole responsibility of an business is to make profits. |
| ENLIGHTENED-SELF-INTEREST PHILOSOPHY | Social goals are one of the overall goals of an organization. |
| PROFIT-QUEST APPROACH | Attaining a high standard of living as a result of the private enterprise system in the USA. |
