Question | Answer |
Identifying with another person's feelings is? | Empathy |
Having integrity and being truthful (admitting mistakes so they can be corrected) is? | Honesty |
Being reliable in work performance (perform assigned tasks on time and accurately is? | Dependability |
Being prepared for lifelong learning to maintain competence is? | Willingness to learn |
Being qualified and capable to perform a task is? | Competence |
Using comments of others, constructive or negative to improve performance is? | Acceptance of criticism |
Enjoying your work and having a positive attitude is? | Enthusiasm |
being able to determine things that must be done and doing them without constant direction (ability to begin and follow through with a task) is? | Self-motivation |
Saying or doing the right thing in a situation is? | Tact |
Being tolerant and understanding (learning to deal with frustration and overcoming obstacles) is? | Patience |
Being accountable for actions and behavior is? | Responsibility |
Using good judgment in actions and words (observing the patient's right to confidential care and watching what you say and do) is? | Discretion |
Working well with others is? | Team player |
Person sending the message is? | Sender |
Information to be conveyed is? | Message |
Person the information is intended for is? | Receiver |
The exchange of information, thoughts, ideas and feelings is? | Communication |
Determining if communication was successful is? | Feedback |
Facial expressions, eye contact, body language, tone, gestures and touch is? | Non-verbal feedback |
Spoken and written words are? | Verbal communcation |
A potential barrier to effective communication when a hearing or speaking impairment is involved is? | Physical disability |
A potential barrier to effective communication when there are negative attitude towards people will cause them to not want to communicate with you is? | Psychological attributes and prejudice |
A potential barrier to effective communication which involves cultural and language differences is? | Cultural diversity |
What the patient feels (pain, nausea, dizziness, hunger, itching) is considered? | Subjective information |
What can be seen or measured (heart rate, blood pressure, temperature, respiratory rate, weight, height, redness, swelling) is considered? | Objective information |
A person's measured weight is an example of? | Objective information |
A person's self-reported pain level is an example of? | Subjective information |
HIPAA stands for? | Health Insurance Portability & Accountability Act |
HIPAA is regulates what? | Confidential information should not be disclosed (given) to anyone without paper authorization or permission. |
Teamwork in healthcare is defined as? | many professionals, with different levels of education, ideas, backgrounds and interests working together for the benefit of the patient. |
The 1 rule in team work is? | Treat others as you would want to be treated. |
Leadership is defined as? | The skill or ability to encourage people to work together and do their best to achieve common goals. |
Democratic leadership is? | Encourages the participation of all individuals in decisions. |
Laissez-Faire leadership is? | Hands-off leader, will have minimal rules, group functions with little or no direction. |
Autocratic leadership is? | maintains total rule, makes all decisions (dictator). |
Parliamentary procedures arose out of? | Early days of English Parliamentary Law |
Parliamentary procedures were formalized by? | General Henry M. Roberts |
Three basic principles of parliamentary procedures? | 1) Majority rule, 2) minority heard, & 3) Equal rights of all |
Agenda | Organizes order of business for a meeting |
President | Runs the meeting |
Vice President | Assists the president and fills in if president is absent |
secretary | helps make the agenda, takes roll at the meeting and records the minutes |
historian | keeps and maintains history of the committee/club |
treasurer | manages the budget |
Reporter | manages public affairs |
Parliamentarian | ensures parliamentary procedures are followed |
Sergeant of Arms | ensures discussion and debate is without inappropriate levels of conflict |