| Name |
Description |
| Human resource managment | The process of managing human talent to acheive an organization's objectives |
| HRM | Human resource managment |
| Globalization | The trend towards opening up foreign markets to international trade and investments. |
| Corporate social responsibility | The responsibility of the firm to act in the best interests of the people and communities affected by its activities. |
| Knowledge workers | Workers whose responsibility extends beyond the physical execution of work to include planning, decision making, and problem solving. |
| Human resource information systems | A computerized system that provides current and accurate data for purposes of control and decision making. |
| HRIS | Human resource managment systems |
| Reactive change | Change that occurs after external forces have already affected performance. |
| Proactive change | Change initiated to take advantage of targeted opportunities. |
| Human capital | The knowledge, skills, and capabilities of individuals that have economic value to an organization. |
| Total quality management | A set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement. |
| TQM | Total quality mangement |
| Six sigma | A process used to translate customer needs into a set of optimal tasks that are performed in concert with one another. |
| reengineering | Fundamental rethinking and radical redesign of business processes to acheive dramatic improvements to cost, quality, service, and speed. |
| Downsizing | Planned elimination of jobs. |
| Outsourcing | Contracting outside the organization to have work done that formaly was done by internal employees. |
| Offshoring | The business practice of sending jobs to other countries. |
| Employee leasing | The process of dismissing employees who are then hired by a leasing company (which handles all HR-related activities) and contracting with that company to lease back the employees |
| Managing diversity | Being aware of characteristics common to employees, while also managing employees as individuals. |
| NAFTA | North American Free Trade Agreement |
| APEC | Asia-Pacific Economic Cooperation |
| WTO | World Trade Organization |
| AMA | America managment Association |
| Ways to contain costs | Downsizing, offshoring, Employee leasing, and productivity enhancements |
| Cultural changes | Employee rights, conserns for privacy, changing attitude towards work, balancing work and family. |
| Responsibilities of the human resources manager | Advise and counsel, service, policy formulation and implimentation, and employee advocacy. |
| Competencies of the human resources manager | Business mastery, HR mastery, Change mastery, Personal credibility. |
