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MGMT 300

Chapter 13

QuestionAnswer
True or False: According to expectancy theory, instrumentality is strong when employees believe that improved performance will lead to better and more rewards. True.
____ is the process of changing behavior by changing the consequences that follow behavior. Reinforcement.
The THREE components of _____ are initiation of effort, direction of effort, and persistence of effort. Motivation.
Asa and Ruby both sell insurance. Asa is married, has three children, and a new house. Ruby is single and has recently purchased a new Lexus. According to some industrial psychologists ____ how well their employer motivates them relates directly to their individual needs.
To use expectancy theory to motivate employees, managers can systematically gather information to find out what employees want from their jobs.
True or False: According to McClelland's Learned Needs Theory, people are motivated by a need for power, achievement and affiliation. True.
France has 14 million smokers. More importantly, smokers in France are closely associated with the French culture. So when the French gov't waged a war against smoking, it set as its _ to reduce smoking by 30% by the end of the decade. goal
Reinforcement theory says behavior is a function of ____ its consequences
what is an example of an intrinsic reward? a sense of achievement
what is a basic component of equity theory? referents.
True or False: The use of the need-satisfaction theories to determine what motivates employees is not a straightforward task because different theories have identified different needs categories. True.
Extrinsic rewards are _____ exemplified by bonuses, trophies and plaques.
True or False: Motivation is the set of forces the initiates, directs and makes people persist in their efforts to accomplish a goal. True.
True or False: According to the equity theory, objective reality rather than employee perceptions that determines employee motivation. False.
Which type of inequity occurs more frequently in theory than in practice? overreward
In a(n) _ reinforcement schedule, consequences follow a behavior after different times, some shorter and some longer, that vary around a specified average time. variable interval
Users of credit and debit cards that earn the owners money or rewards towards future purchases, is an example of ____. positive reinforcement
___ says that people will be motivated to the extent to which they accept specific, challenging goals and receive feedback that indicates their progress toward goal achievement. Goal setting theory
True or False: The two kinds of inequity are underreward and overrward. True.
A glass of water and shelter from a snowstorm would be examples of ___, and a gold necklace and tickets to see professional wrestling would not be. low-order needs
When it comes to reinforcing behavior in organizational settings, a(n) __ reinforcement schedule tends to produce weaker results than the other types of reinforcement schedules. fixed or variable interval
According to the text, __ is the set of forces that initiates, directs, and makes people persist in their efforts to accomplish a goal. Motivation
In expectancy theory, __ is the perceived relationship between performance and rewards. Instrumentality.
Created by: usmkatie on 2011-12-08



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