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Conflict Article 1
Kolb & Putnam
| Question | Answer |
|---|---|
| Conflict exists when there are real or perceived | differences |
| Differences in conflict engender | emotion as a consequence |
| Shifts in world markets changed business leadership from bureaucracy to | adhocracy |
| What process is most associated with managing conflict in pluralistic socieities? | negotiation |
| Suppresion by those in power and avoidance by those | without it |
| Four ways to manage conflict: | structures/rules; normative appeals to values; negotiation; rites/rituals |
| Disputing is a social-scientist's way of talking about institutional conflict within | legal and quasi-legal procedures |
| Notion of disputing implies a complex interaction of | issues, players, context, and dispute processes |
| Private forms of disputing: | avoidance, vengeance, gossip, self-help |
| What procedure is employed in a dispute depends on: | relationships between parties; kind of issues; cutlure in which procedures are embedded |
| Departures from rationality are handled through | prescriptive advice |
| Negotiation and third party procedures thend to individualize conflicts and grievances and make systemic changes | less likely |
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MNA
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