Save
Busy. Please wait.
Log in with Clever
or

show password
Forgot Password?

Don't have an account?  Sign up 
Sign up using Clever
or

Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.


Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Oper Manag Ch9Quiz

QuestionAnswer
True or False? The importance of quality cannot be overstated; two key elements of every purchasing decision are price and quality. True
True or False? Prevention costs are considered a cost of quality. True
True or false? Warranties and rework are internal cost of quality. False
True or false? Consistency is ability to provide the same level of good quality repeatedly. True
True or false? ISO certification is a requirement of companies that operate in the US. False
True or false? The term quality at the source refers to supplier quality. False
True or false? It is important to tie Six Sigma projects to organizational strategy. True
True or false? Lean/Six Sigma is an approach to quality that requires minimal (lean) resources to achieve results. False
True or false? The term Kaizen is associated with continuous improvement. True
True or false? SERVQUAL is a tool used to assess service quality. True
True or false? A Pareto analysis is based on that one or few factors account for a disproportionate share of problems. True
True or false? ISO 14000 relates to environmental standards. True
Which one of these is a framework for problem solving and improvement activities? ISO, PDSA, ROQ, or SERVQUAL. PDSA
Which one of these is not considered a determinant of quality? Customer surveys, ease of use, service after delivery, design, or conformance to design. Customer surveys
The name is associated with the fishbone diagram is: Ishikawa
The letters are ROQ relate to: Assessing the financial return of investments in quality.
Which person is credited with the development of control charts for quality? Shewhart
The name is associated with the 14 points is: Deming
The name associated with the phrase "Quality is Free" is: Crosby
Which name is associated with saying that quality is management's responsibility? Deming
ISO 24700 is most closely related to: Reused office equipment
Although closely associated with quality, this name is not on the list of quality gurus. Baldrige
The quality tool that plots the number of quality problems over time is: Run chart
The term visionary leadership is most closely related to: Baldrige core values and concepts.
Created by: Rika78
Popular Management sets

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards