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Oper Manag Ch9Quiz
Question | Answer |
---|---|
True or False? The importance of quality cannot be overstated; two key elements of every purchasing decision are price and quality. | True |
True or False? Prevention costs are considered a cost of quality. | True |
True or false? Warranties and rework are internal cost of quality. | False |
True or false? Consistency is ability to provide the same level of good quality repeatedly. | True |
True or false? ISO certification is a requirement of companies that operate in the US. | False |
True or false? The term quality at the source refers to supplier quality. | False |
True or false? It is important to tie Six Sigma projects to organizational strategy. | True |
True or false? Lean/Six Sigma is an approach to quality that requires minimal (lean) resources to achieve results. | False |
True or false? The term Kaizen is associated with continuous improvement. | True |
True or false? SERVQUAL is a tool used to assess service quality. | True |
True or false? A Pareto analysis is based on that one or few factors account for a disproportionate share of problems. | True |
True or false? ISO 14000 relates to environmental standards. | True |
Which one of these is a framework for problem solving and improvement activities? ISO, PDSA, ROQ, or SERVQUAL. | PDSA |
Which one of these is not considered a determinant of quality? Customer surveys, ease of use, service after delivery, design, or conformance to design. | Customer surveys |
The name is associated with the fishbone diagram is: | Ishikawa |
The letters are ROQ relate to: | Assessing the financial return of investments in quality. |
Which person is credited with the development of control charts for quality? | Shewhart |
The name is associated with the 14 points is: | Deming |
The name associated with the phrase "Quality is Free" is: | Crosby |
Which name is associated with saying that quality is management's responsibility? | Deming |
ISO 24700 is most closely related to: | Reused office equipment |
Although closely associated with quality, this name is not on the list of quality gurus. | Baldrige |
The quality tool that plots the number of quality problems over time is: | Run chart |
The term visionary leadership is most closely related to: | Baldrige core values and concepts. |