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Test 4 - MOAA

Test 4

Assess Determine Patient's learning needs and how to meet them.
Body Language Set of non-verbal means of communication.
Closed Ended Question Question that can be answered with a "yes" or "no."
Discriminating Acting against a person's interest due to a perceived difference in race, gender, economic or status.
Documenting Process of capturing information into the patient's chart.
Empathy Identification with another person's feelings.
Evaluation Process of verifying a patient's progress.
Examples Illustrations of concepts or ideas.
Feedback Information that is reflected in an interpersonal exchange.
Implementing Process of taking action; putting a plan in place.
Open Ended Question Question that requires more than a "yes" or "no."
Personal Space Area around a person deemed the "comfort zone."
Planning Process of researching the actions or steps needed to implement a plan or project.
Professional Distance Professional Relationship
Reflecting Process of repeating information that is communicated.
Stereotyping Process of shaping an opinion based solely on something like race, gender, or economic status.
Sympathy Pity
Describe two forms of proper speaking. Content and Clarity
Describe the five C's of better Communication Content, Conciseness, Clarity, Coherence, & Check.
Describe two examples of body language. Facial Expressions & Gestures
Describe one example of therapeutic touch. Touching a patient's arm during a time of sadness can relay a sense of kindness.
Describe one example of how to work with site impaired patients. They must escort patients who cannot see well to treatment rooms or the restroom, being careful to alert the patients to any steps, ramps, or slopes.
Describe one example of how to work with speech impaired patients. If communication is difficult, you can ask patients to repeat themselves. If still cannot understand, you can ask them to write it down.
Describe Kubler-Ross 5 stages of Grief. Denial, Anger, Bargaining, Depression, & Acceptance.
Denial Patients refuse to believe what is happening or has happened to them. This stage lasts until the patients accept whatever the situation.
Anger Patients become angry, perhaps with the people who have died or the physicians who have given them the diagnosis.
Bargaining An attempt to make promises in return for something.
Depression Deep sadness over the loss sets in.
Acceptance Patient accept the death or diagnosis and begin to move on.
Describe Maslow's hierarchy of needs. Maslow arranges human needs on a pyramid with basic needs at the bottom and higher needs at the top.
Which word best describes individuals who work in the healthcare field? Professional
Describe two examples of a proper learning environment. The teaching environment must be conducive to learning. It must be quiet and free from interruptions, and it should be well lighted.
Created by: Theresahope