| Question |
Answer |
| The transmission of information between a sender and a recipient | Communication |
| Communication that does not use words. Common forms of this include gestures, posture, facial expressions, tone of voice and eye contact | Nonverbal Communication |
| Obstacles to effective communication | Communication Barriers |
| When the listener focuses their complete attention on the speaker | Active Listening |
| Any interference that distorts the normal flow of communication | Noise |
| When you transmit relevant meaning to your audience | Effective Communication |
| Any organization, group or organizational member (individual) wishing to send or convey a message | Source or Sender |
| help individuals to understand and pursue organizational objectives | Effective communications |
| cover every management function | Organizational communications |
| It depends on communications | Organizational culture |
| Translating internal thought patterns into a language or code the intended receiver of the message will likely understand and/or pay attention to | Encode / Encoding |
| It improves both organizational and individual importance (clear messages) | Communications |
| The interpersonal transfer of information and understanding from one person to another | Communication Process |
| The unofficial and informal communication system in an organization | Grapevine |
| Nonverbal communication based on facial expressions, posture, and appearance | Body Language |
| Facial(Staring in space, dozing, yawning), Gestural(Folding of arms), Postural(Slouching) | Types of Body Language |
| This builds good interpersonal relations | Positive feedback |
| These can reduce nonverbal cues when working with individuals from other cultures | Sensitivity and cross-cultural training |
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